Any time you make a subscription payment, we keep a safe record of it. You can view your account charges under your store’s Billing tab.
Viewing Charges
Simply log in to BuyItLive and locate your Billing tab under your store settings. Once there, you’ll be able to see a list of your BuyItLive charges. You can also see the date you signed up, which is the day you will be billed monthly or annually.
If you want to cancel your subscription, simply select the “Cancel” button on the far right side and no future payments will be charged to your account. We do not offer refunds.
If you are on a mobile device, you may need to tilt it and/or scroll to the right in order to see the cancel button.
If you want to subscribe to an additional feature, such as ShopText, just click on the “Growth” button. You can find it in the top right corner of BuyItLive. Once you checkout, the tool will appear on your Billing page. Click on the “Tools” tab to access all of your subscriptions.
You can learn about BuyItLive Starter and BuyItLive Professional anytime.
Packages
You will see a column labeled “Package” if you’ve subscribed to BuyItLive Starter or BuyItLive Professional (or if you have a free trial of either). This will list the features available to you with your current subscription. There are a lot more features that aren’t listed, but we provide a short list of the things that are best to take advantage of.
The renewal day for these features shows “N/A” because they are part of your subscription. You aren’t paying extra for them and they will all renew at the same time.
Changing Your Billing Card
You can change your billing card anytime from the same page.
If you find that there’s been a mistake in the billing process (aka, a duplicate charge, wanting to charge to a different card, etc.), please reach out to us via Facebook messenger.
Free Trials
If you’re currently on a free trial of BuyItLive, you’ll see a message here on your Billing tab indicating as such. It will also let you know when your trial will convert to the paid subscription you’re trying out. If you decide to cancel your trial, you can do so here, but be sure to cancel before your trial is over because there are no refunds once your subscription starts.
How do I cancel an account that I never used and no longer need?
Hi Debbie! You can reach out to us here if you’d like your store deleted permanently.
Can I send an invoice to a client using BuyItLive?
Hey Sandra! We eliminate invoicing by having your customers pay immediately through our system. They simply add items to their cart and then checkout through the payment processor of your choice. This way your payment begins to be processed immediately and you don’t have to send invoices. We do the heavy lifting for you!
Hey I’m having trouble with my BuyitLive. I can’t seem to figure out how to synchronize it to my Personal Facebook, it keeps connecting to my old Facebook that I no longer use.
Hi Yolanda, BuyItLive will automatically connect to whichever Facebook account you’re currently logged into on your device. Make sure you’re logged into the current profile on the Facebook app and any browsers you might be using. Log out of BuyItLive and log back in to ensure you’re connecting to the proper account.
I thought I canceled after the free trial because I am not quite where I need the service yet. I will in few months however. Is there any way to get a refund on any of the months I was signed up but didn’t use the service?
Hi Nicki, unfortunately we don’t offer refunds for past months of service, as we are a subscription-based program similar to Netflix or Amazon. Monthly payments are charged whether you use the system or not. We hope you’ll be back soon to try another BuyItLive sale!
How do I remove Buy It Live from my site. I need to cancel and remove?
Hi Alicia, you can cancel your subscription from the Billing tab of your store settings.